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How is the shipping and packaging?

1.The package will be shipped from China via Express air or by sea as your request. The tracking number will E-mail to you when the item sent, usually it takes 4~5 working days to arrive by air;it takes 10~45 days to arrive by sea depending on the port.

2.For fast and safe delivery,we can not deliver to P.O. Box number .Please provide physical address and contact phone number.

3.Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer`s  responsibility with your country`s customs office to estimate what these additional costs will be prior to buying.

What service does PLV provide? 

1. Free repair within one year after the shipment of products from us.
2. Replacement within 30 days after the shipment of products from us due to products' problems.
3. We can print your logo and stick your model No.on the cameras.
4. We have long cooperation with many shipping companies and our export volume is large. The shipping companies can offer us good discounts.
5. Professional technician supports. We have a good after-sales service team. They can solve your problems in time.
6.All goods will be inspected and tested before shipment.
7.Customer`s satisfactory is most important to us.If you have any problem or questions regarding our transaction.Please contact us by Trademanager or Email.It will be responded within 24 hours.

  We Can provide customized service to meet different requirement, such as different camera casing, different dimension, etc.

Warranty Policy

We provide two-year warranty for CCTV Cameras and DVRs after the shipment date. Any product proves defective under normal usage, we will repair or replace it by free of charge.

1. If our customers could repair the products by themselves locally, we will supply necessary spare parts.

2. If the customers couldn't repair the products, the products will need to be sent back to us, and we repair and bear 50% freight charge. All of our products are 100% passed strictly quality inspection before delivery.